Refund policy
Last updated: October 15, 2026
Thank you for shopping with Officially Now Loving Yourself (Only Apparel LLC). This policy explains our return, exchange and refund terms so you know what to expect before you buy.
Final Sale
All sales are final. Items cannot be returned or exchanged, and orders cannot be cancelled once they have been placed, except as described below. Please review sizing, product details and photos carefully before you order.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or not the item you ordered, email us at officiallynow.ly@gmail.com within 7 days of delivery with:
- Your order number
- A short description of the issue
- Clear photos of the item (and the packaging, if damaged in transit)
We will review your request and, if approved, send a replacement or issue a refund to your original payment method. You do not need to return the item unless we ask you to.
Order Changes and Cancellations
Because orders begin processing quickly, we are generally unable to change or cancel an order after it is placed. If you need a correction, such as a wrong address, email us right away and we will do our best to help before your order ships.
Orders with Multiple Packages
Items in one order may ship separately. A package arriving later than the others is not a missing item. See our Shipping Policy for delivery details, and contact us if a package has not arrived within the estimated delivery window.
Refunds
Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund. If you do not see it within a reasonable time after approval, contact us.
Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
To report a damaged, defective or incorrect item, or to ask about an order, email us at officiallynow.ly@gmail.com.